Logistics process optimization with ERP & MES

The challenge

A global leader in industrial IoT monitoring faced a critical obstacle: while its hardware was world-class, the user experience of its remote monitoring platform lagged.

Operators found it challenging to navigate the “Devices” section, interpret sensor data, and act quickly. This lack of clarity created friction, confusion, and inefficiency — leading to:

• Rising support tickets and onboarding delays
• Missed upsell opportunities during self-service interactions
• Decreased confidence among new users

Our solution

We led a complete experience redesign grounded in real-world usage and business objectives.

Discovery & insight

Through user interviews, behavioral analytics, and on-platform observation, our team identified friction points and mapped them to measurable KPIs — clarity, efficiency, and scalability.

Design & execution

We developed a modular, data-centric interface that made complex industrial monitoring intuitive and actionable:

• Reimagined “Devices” Dashboard — a simplified view of connected assets and live sensor data.
• Smart Filtering & Real-Time Status Indicators — to surface what matters most.
• Predictive Visualizations — intuitive charts forecasting fuel levels, anomalies, and performance deviations.
• Mobile-First Adaptability — responsive layouts for operators on the go.

The new UX combined clarity with depth, embodying the client’s values of precision, reliability, and intelligence.

The results

The redesigned platform quickly proved its impact — both in user experience and bottom-line growth:

The platform shifted from a usability challenge to a core growth engine — driving engagement, retention, and revenue.

Why DFG

We design clarity that drives performance. Our approach bridges human insight and business intelligence, aligning user experience with measurable business outcomes. For this client, it meant transforming a complex industrial platform into a product that sells itself.

Beyond this case: applying it across industrial IoT

The same principles apply across the broader industrial and manufacturing ecosystem:

• Predictive monitoring systems can adopt the same UX clarity to improve operator responsiveness.
• Energy management platforms can use similar dashboards to simplify decision-making.
• Smart logistics and asset-tracking solutions can leverage real-time visualizations to improve uptime and transparency.

When UX and business strategy converge, DFG turns complexity into a competitive advantage.