Project overview

Backbase is a global leader in digital banking platforms, powering the customer experience of more than 150 financial institutions worldwide. As the platform rapidly evolved and the client base expanded, the company needed a technology partner capable of delivering engineering scalability, speed, and deep enterprise-level customization.

Digital Future Group became that partner — providing a long-term, high-performance collaboration built on quality, reliability, and engineering excellence.

The сhallenge

Backbase faced several mission-critical enterprise demands. They needed to scale engineering capacity, accelerate onboarding so new engineers could contribute within weeks, and optimize development and QA costs while maintaining rigorous technical standards. At the same time, they aimed to expand automated testing to reduce reliance on manual QA, all while managing complex global customizations across regions, banking cores, and diverse UX requirements.

Key challenges included:

• Speedy scaling of engineering teams while ensuring quality and consistency.
• Accelerated onboarding to bring new engineers up to speed quickly.
• Cost optimization in development and QA without sacrificing technical rigor.
• Expansion of automated testing to reduce manual QA dependency.
• Managing global customization needs across multiple regions, banking cores, and UX variations.

Our approach

Digital Future Group developed a scalable engineering model that balanced flexibility with strict enterprise standards, enabling Backbase to grow efficiently while maintaining high quality and technical rigor.

We began by building a dedicated cross-functional engineering team, covering iOS, Android, backend development, QA, and SDET. The team combined senior and mid-level specialists to optimize both cost and performance, and was structured for long-term stability with strong retention of domain knowledge.

To address the enterprise need for speed, we accelerated onboarding, reducing the typical ramp-up time from 5 weeks to just 2. This was achieved through predefined adaptation workflows, efficient knowledge transfer, and careful alignment with Backbase’s architecture and development processes, allowing new engineers to contribute immediately.

Strengthening quality and automation was another critical focus. We developed and maintained advanced test automation frameworks, expanded automated test coverage, and reduced reliance on manual QA — significantly improving the confidence and reliability of releases.

Finally, we ensured enterprise-level customization and integration, delivering solutions that met complex global requirements.

Key areas included:

• Deep UI customization aligned with third-party design systems.
• Full multilingual support, including RTL.
• Multi-factor authentication (SMS, email, authenticator apps).
• Compatibility with multiple backend banking core versions.
• Seamless integration with the Model Bank architecture.
• Enhanced accessibility, including contrast adjustments, screen-reader support, and improved navigation.

This approach allowed Backbase to scale immediately, maintain high-quality engineering standards, and deliver a flexible, globally-ready platform for enterprise clients.

Results

The collaboration between Digital Future Group and Backbase delivered measurable and strategically significant outcomes. Reducing onboarding time to 2 weeks helped new engineers to contribute fast, accelerating delivery and increasing overall development velocity. Optimized staffing and automation practices led to approximately 15% reduction in engineering and QA costs, while expanded test automation strengthened release stability and confidence.

At the same time, Backbase achieved global readiness with enhanced localization, accessibility features, and RTL support, enabling a seamless experience across diverse markets. Flexible engagement models, including SSA, Managed Delivery, and SLaaS, provided predictable scaling, ensuring that engineering capacity could grow in step with business needs.

Key outcomes included:

Why enterprise clients choose Digital Future Group

Digital Future Group delivers more than temporary team extensions — we provide a platform for sustainable, enterprise-grade engineering growth.

Our clients benefit from:

• Quick access to top-tier specialists who can integrate seamlessly into complex projects.
• Mature processes and disciplined engineering practices that ensure quality at scale.
• Proven expertise in customizing complex enterprise platforms, including digital banking solutions.
• Flexible engagement models aligned with long-term enterprise roadmaps.
• The ability to support and evolve large, distributed, mission-critical ecosystems with reliability and precision.

Digital Future Group is a partner that scales with your products, maintaining enterprise-grade performance at every stage while enabling growth, innovation, and global readiness.

What is our actual core strength on this project:

• Sometimes, staff reorganization creates an immediate capability gap. Critical expertise gets replaced or moves upwards, and the question became: who now carries the work forward?
• Replacing that level of talent is not something you can do quickly. Even with strong hiring pipelines, companies must source candidates, run them through HR cycles, onboard them, then wait months for them to gain the product and system knowledge needed to be productive. Realistically, it takes around six months for a new hire to reach meaningful velocity.

This is exactly where we provide unique value.

We maintain engineering know-how that larger organizations cannot preserve consistently during periods of talent volatility. Despite Backbase having strong onboarding and documentation, we add a crucial layer of continuity by maintaining:

• A core expert team dedicated to Backbase, continuously aligned with the company’s processes, technologies, and evolving architecture
• A stable internal knowledge base of past decisions, technical context, and project history
• A pool of engineers who can be rotated in quickly from adjacent projects

This allows us to plug capability gaps immediately, preserving momentum even as internal teams experience turnover or ramp up new hires.

Supporting Backbase beyond recovery, enabling expansion

Equally important is what happens when Backbase expands. Every time a new project kicks off, the first question is: “Where do we quickly find reliable engineers who can start strong and build initial momentum?”

This is another reason we are a trusted long-term partner.

Because our Backbase-aligned expert team is always active, informed, and available, we can drop in a ready-made nucleus of senior engineers who:

• Kickstart a project immediately
• Establish velocity and delivery processes
• Build the foundation for success
• Then hand the project over smoothly to internal teams once momentum is established

This approach ensures that no know-how is lost and that Backbase retains full ownership of the solution. Internal teams inherit a well-structured codebase, solid documentation, and a clear path forward, without the delays typically associated with ramping up new projects.

Speed, efficiency, and breadth of talent

Because we run a highly optimized HR pipeline, we can provide engineers immediately, eliminating the need for Backbase to wait for hiring cycles, budget approvals, or internal onboarding windows.

In many cases, starting with us is:

• Far faster onboarding in about two weeks instead of six months
• Operationally cleaner we provide plug-and-play resources
• More cost-efficient for early-stage project acceleration
• Less risky, because our teams already understand Backbase standards and expectations

And this support goes well beyond engineering. When needed, we have supplied:

• Project Managers
• Delivery Managers
• Technical Leads and Architects
• Organizational and process oversight for large teams

In short, we help Backbase not only close capability gaps but also launch, scale, and stabilize critical projects, ensuring continuous delivery even in times of internal change.

Non. story, point-by-point version

1. Backbase-dedicated expert core team

• You maintain a persistent, Backbase-specific brain trust that understands their architecture, tools, decisions, and internal dynamics.
• This is not generic FS/Banking expertise, it’s client-specific continuity that most cannot replicate at this depth.

2. Ultra-fast onboarding (≈2 weeks)

• New engineers become productive in ~14 days, supported by your internal Backbase-aligned experts.
• Giants normally achieve onboarding in months, not weeks.
• This directly addresses Backbase’s biggest pain: recovering from rapid talent loss without waiting for internal hires.

3. Continuity after layoffs & attrition

• Directly solving Backbase’s real situation: accidental over-reduction in staff, followed by voluntary exits and capability collapse.
• We provide “continuity-as-a-service”, stabilizing projects and restoring delivery velocity.
• The team that heals after downsizing is our niche for partner accounts.

4. Accelerated project kickstart & momentum building

We can instantly drop in senior engineers who:

• Set up delivery processes
• Establish momentum
• Inject initial architecture and standards
• Transition ownership back to internal teams

Larger partners typically frame their role as long-term execution, we go for rapid acceleration + handoff.

5. Strengthening (not replacing) internal teams

• Our model is built around handing back stable, well-documented, high-velocity projects to Backbase’s internal staff.
• This reduces dependency and builds long-term internal capability, something larger vendors rarely lead with.

6. Immediate multi-role support (beyond engineering)

• You’ve supplied PMs, Delivery Managers, Architects, and team organizers all pre-aligned to Backbase technical context.
• The breadth is similar to large vendors, but the focus and client-specific tuning makes it more effective and quicker to deploy.